Windows & Network Troubleshooting

No sound is heard from audio (music) CDs Various conditions may cause this problem. To troubleshoot, check the following: 1.Microsoft Volume Control or your mixer program mute options and volume sliders. 2.Connect headphones to the stereo phone jack on your CD-ROM drive’s front panel; adjust the volume control settings on the drive. If there is sound from your headphones, check the CD audio cable connection from the CD-ROM drive to the audio card. 3.Ensure the speakers are properly connected to the audio card’s output connector. Joystick port is not working To troubleshoot, check the following: 1.The audio card joystick port conflicts with another joystick port in the system. Disable the audio card joystick port, and use the system’s joystick port. 2.The joystick drivers, MSJSTICK.DRV and VJOYD.VXD, may not be installed. Uninstall the joystick, then reinstall to load the drivers. The drivers should come with the driver CD or floppy diskette with your sound card. Computer hangs or resta...

Here are some basic trouble shooting tips for new monitors: The picture does not appear Check to make sure the signal cable is firmly connected in the socket. Check to see if the computer system's power is ON. Check that the Brightness Control is at the appropriate position, not at the minimum. The Screen is not synchronized Check to make sure the signal cable is firmly connected in the socket. Check that the output level matches the input level of your computer. Make sure the signal timing of the computer system is within the specification of the monitor. The position of the screen is not in the center Adjust the H-Size, H-Phase or V-Size, V-Center controls. Check if the signal timing of the computer system is within the specification of the monitor. The screen is too bright or too dark Check if the Brightness or contrast control is at the appropriate position, not at the maximum or minimum. Check if the specified voltage is applied Check if the signal timing of the computer syste...

Cause: This issue could be caused by any of the below possibilities. 1.Boot options are not set properly in CMOS 2.Non bootable CD or CD-R in computer 3.All boot devices set are not bootable Solution: Boot options are not set properly in CMOS Verify that the boot options within CMOS are set properly. Below is an example of how we recommend the boot options be set. 1.Floppy drive 2.CD-ROM drive 3.Hard Drive 4.Other / Network Non-bootable CD, CD-R, DVD or other disc in computer Verify that no CD, CD-R, DVD, or other disc is in the computer possibly causing the computer to attempt to boot from that disc. All boot devices set are not bootable If all of the above recommendations have been attempted and you encounter the same issue it is likely that the computer is not detecting any devices in the computer that are bootable. Attempt to boot from a bootable floppy disk. If you are unable to boot from a known bootable floppy diskette, ensure that the floppy drive is properly setup. Once you ar...

Size information The capacity of a computer hard disk drives and the files it contains can be confusing. Below is a listing of the standards in different size values. It is important to realize that not all manufacturers and developers use these values. For example, a manufacturer may consider a gigabyte as the value of a gibibyte. Bit Value of 0 or 1 Nibble 4 Bits Byte 8 Bits Kilobit 1,000 bits Kilobyte 1,000 bytes Kibibit 1,024 bits Kibibyte 1,024 bytes Mebibit 1,048,576 bits Mebibyte 1,048,576 bytes Megabit 1,000,000 bits Megabyte 1,000,000 bytes Gibibit 1,073,741,824 bits Gibibyte 1,073,741,824 bytes Gigabyte 1,000,000,000 bytes Gigabit 1,000,000,000 bits Tebibit 1,099,511,627,776 bits Tebibyte 1,099,511,627,776 bytes Terabyte 1,000,000,000,000 bytes Terabit 1,000,000,000,000 bits Pebibit 1,125,899,906,842,624 bits Pebibyte 1,125,899,906,842,624 bytes Petabit 1,000,000,000,000,000 bits Petabyte 1,000,000,000,000,000 bytes Exabyte 1018 bytes Exabit 1018 bits Exbibit 260 bits Exbibyt...

Cause: This issue could be caused by any of the below possibilities. 1.Software issue or error. 2.Hardware issue or error. 3.Heat related issue. 4.Computer virus. 5.Issue with operating system. Answer: Software issue or error Errors generated by software programs can cause a computer to reboot unexpectedly or without warning. If you are running Windows XP see the below section "For Windows XP users" before continuing. If you are not running Windows XP or following the below steps still cause your computer to reboot without warning. Boot your computer into safe mode, and let the computer run in safe mode. If the computer is still rebooting in safe mode the issue is likely not software related but something else, skip to the next section. If the computer is not rebooting in safe mode it is likely you have software related issue. We would recommend you run through the basic troubleshooting section for your operating system. For Windows XP users Windows XP is designed to automati...

Cause: This issue can be caused by any of the below possibilities. 1) Hard disk drive is short on available disk space. 2) everal software programs have been installed/uninstalled leaving behind bad files and/or confusing the software. 3) Data Corruption. 4) Computer is overheating. 5) Bad Hardware. PC Solution: Below are steps for Microsoft Windows that should help speed up the computer or determine why the computer is running slow. Not enough hard disk drive space If you have a hard disk drive that is 2GB or smaller, ensure that there is at least 200MB of hard disk drive space free. If you have a hard drive larger than this size, verify that there is at least 500MB of free hard disk space. This available space allows the computer to have room for the swap file to increase in size as well as room for temporary files. Hard drive corrupted or fragmented Run Scandisk or something equivalent to help ensure that there is nothing physically wrong with the computer hard disk drive. Run Defra...